Guest
Info

Our Guest Information Directory should tell you what you need to know about the hotel.


If you need to contact us for anything you can simply dial “0” on your room phone. You can also use our Instant Messaging Service.

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  • Accommodation information / guest requests

    Our accommodation service team will assist you with requests for additional toiletries, towels, pillows, blankets, adaptors, essential items, bath mats, laundry service, cots etc. – just contact reception

  • Emergency & medical service

    Chemist, doctors, hospitals, Click to Call Reception or Dial “0” on room phone.

  • Fire & emergency

    For evacuation (continuous ringing bells) follow route on the back of your bedroom door, leaving the hotel by the nearest exit. Fire assembly point to the front of the hotel. Regular fire evacuation drills will be notified

  • Environment

    Living Green is Clayton Hotels environmental movement which inspires care for our environment as a “Way of Life” throughout our hotels; both for our people and our guests. Find out about our environmental journey and living up to our promise of “LIVING GREEN”.

  • Concierge

    For assistance with local information & services: chemist, shops, religious services, airport transportation, taxis, car rentals, theatre tickets & tours – contact reception

  • First aid

    Members of hotel team are qualified to administer first-aid – contact reception

  • Health & safety

    All hotel guests and staff, patrons with diabetes should contact reception for safe disposal of insulin syringes and pens

  • Priority assist

    Priority assist signs are on the handle of the door and should be hung outside the door if you need assistance in the case of emergency

  • Smoking & vaping

    Smoking & vaping are prohibited inside the hotel building by law. Designated smoking areas are available outside the building – contact reception for details

  • Room service

    The hotel offers a “Click & Collect” in-room dining service – click for details

  • Security

    Please ensure your door is firmly locked when leaving room. The building has 24-hour CCTV

  • Lost property

    Items found in the hotel will be held for security by housekeeping for 90 days. For enquiries just contact reception or call the hotel directly

  • Direct dial

    Dial 9 on your room phone for an outside line

  • Wake-up call

    Contact reception and they can arrange this for you

  • Meeting rooms & events

    Contact reception for details of our facilities

  • Guest services directory

    Further guest information is available in our full Guest Services Directory which can be downloaded here (PDF) or a hard copy requested from reception.

  • Sign Up for Exclusive Offers

    Simply enter your details & sign up to hear about our exclusive offers and sales, click here.


If you need to contact us for anything you can simply dial “0” on your room phone. You can also use our Instant Messaging Service.

Instant Message